Shipping & Returns

Shipping
We ship from our warehouse in Stockholm, Sweden. All shipping countries can be found listed here.

Your order will be processed within 24 hours from the time you received your order confirmation, on business days. If your order is placed on a weekend or a public holiday, it will be processed the following business day. When the shipment has left our warehouse, you will receive an email with information to track your order.

We offer different shipping methods depending on your location. Available shipping alternatives, delivery times and shipping costs may vary depending on your location and estimate information is indicative only. Delivery to rural addresses may take longer.

Please note that due to dangerous goods regulations we are only able to ship our Eau de Parfums by road service, and cannot be sent via air express. We are therefore unable to ship this product outside of mainland Europe.

The estimated delivery time does not account for possible delays due to payment authorization and/or stock availability. The delivery estimate shows shipping time upon fulfillment.

All orders outside the EU will be subject to VAT, import and customs duties and/or taxes. These charges will be country-specific depending on where the purchase is made from. For any gift with purchase, import and customs duties and/or taxes will be applied based on the original product value. For more information, please contact your local customs office.

 

Location Carrier Delivery estimate  Price
Sweden DHL Service Point 2-5 business days €3
EU/EES/UK UPS Standard 3-8 business days €10
Other countries UPS Express 5-8 business days €20

 
Free shipping on orders over €70

Refunds and returns
Only products purchased at www.bjorkandberries.com website can be returned to björk and berries for a refund or an exchange. Purchases from a department store, independent retailers or other locations must be returned to the original place of purchase.

If you wish to return a product, please send an email to customer@bjorkandberries.com within 14 days of your purchase. We will reply to you with an address to return the products to. Please note that the returned items must be unused and in their original condition.

Please note, we are not able to cancel your order once it has left our warehouse.

Upon return:

  • Please return the products as soon as possible and no later than 14 days of your initial email.
  • Place the product(s) in the original shipping box, or a similar solid box.
  • Close and tape the box.
  • Place the return shipping label on the outside of the box, covering any other delivery information.
  • Return at your closest delivery point.
  • Please keep your postal receipt, we may need to see this if we have not received your package. 


The original shipping cost and shipping costs incurred when returning the products will not be refunded. Additionally, shipping charges will be payable if the refund reduces the original order amount below the threshold for free shipping.

Please note, that if you have chosen a delivery method other than our standard shipping services we will only refund the amount equivalent to our standard shipping.

If you fail to collect your order it will be returned to our warehouse by default, in such case the original shipping cost will not be refunded and additional shipping charges for the return will be deducted from the amount refunded to you, as per our published shipping fees at the time of the return

We aim to process returns within 10 working days of receipt and a refund will be issued through the same payment method used for the original purchase.