FAQ

Product
All our products are developed and produced in Sweden and France.
To ensure that all Björk and Berries products are safe and natural we have defined a strict standard to which all of our products are held. We call it our ECOLUXURY CRITERIA.

ECO for us means carefully selecting the most potent ingredients that nature has to offer to develop clean, non-toxic formulas that are kind to skin, people, animals and nature.

LUXURY means we never compromise on results and quality – we create refined products where texture, scent and performance are all of equal importance.

Read more about our Ecoluxury Criteria here.
All products follow our Ecoluxury Criteria, read more about it here.
No, our products do not contain parabens, silicones or sulphates.
Yes, all our products are vegan.
Scrub Soap contains AHA/BHA acids which you should be careful using while pregnant, if not avoid completely. This is because these acids exfoliate the skin and makes it thinner and thus more sensitive to sun and increased risk for pigmentation, even though most pigmentations during pregnancy occurs because of hormonal changes.

There are no other specific restrictions regarding using our products while pregnant.
Packaging
All of our Hand & Body Washes, Lotions, Shampoo and Conditioner bottles are made of 100% post-consumer recycled plastic and the pumps are made from PP. We are currently changing all our face and body treatment products into glass or aluminum. All our paper boxes are made of FSC certified paper.
Our 400 ml bottle is made of 100% recycled plastics. The surface can therefore be uneven with marks and color differences; however, this is a natural characteristic of recycled materials and does not affect the quality. Using post consumed plastic means we want to limit the usage of virgin materials and instead reuse already consumed goods.
Payment
We currently accept Visa, Mastercard, American Express, Apple Pay and Klarna.
Shipping
At the moment, our online store ships within Europe, the USA, Canada and selected countries in Asia (Singapore, Hong Kong, Japan and South Korea).
Orders are normally shipped within 1-2 business days. Orders are not processed or shipped on weekends. You will receive an e-mail with tracking information once your order has been shipped.
Sweden: 2-5 business days
Europe: 5-8 business days
USA and Canada: 6-8 business days
Hong Kong, Japan, South Korea and Singapore: 6-15 business days
Sweden: Free
Europe: Free
USA and Canada: Free
Hong Kong, Japan, South Korea and Singapore: Free

Due to dangerous goods regulations we are only able to ship our Eau de Parfums by road service, and cannot be sent via air express. We are therefore unable to ship this product outside of mainland Europe.
Returns
We do accept returns. If you wish to return a product, first let us know by sending an email to customer@bjorkandberries.com within 14 days following your purchase on our web shop. Wait for a confirmation email with the return address before shipping the product back to us.

Please note that returns will only be accepted if the products are unused and labels and original packaging are fully intact. Refunds for returned products will be made to the customer upon return of the product. Please note that the original shipping costs and your expenses for returning the product to us will not be refunded.
Refunds for returned products will be made to the customer upon the return of the product. Please note that the original shipping costs will not be refunded, neither will your expenses for returning the product to us. Refunds are processed to the original method of payment.
If a product is defective due to manufacturing problem or if we have delivered the wrong product, you have the right to return the product to us. We will compensate you for your expenses for returning the product. We will replace the product with a new product, and if the product is out of stock we will repay you the amount. Please note that we do not refund the original shipping cost.